Contact Information
We hope you are enjoying your HxKing experience!
We are eager to know how you are enjoying our services and products. Please get in touch via social media or email and let us know what you are enjoying and what we could do better!
If you have any queries, please refer to our FAQs below and help information. If you can’t find an answer to your query please do not hesitate to contact us at by submitting this form.
- London, UK
- customerservice@hxking.co.uk
-
Monday-Saturday
9am-6pm ET -
Sunday
9am-6pm ET
Got Any Questions?
Use the form below to get in touch with the sales team
FAQ's
Where is my order?
Your HxKing order could be in our warehouse, waiting dispatch, with the courier on it’s way or delivered.
If your payment was successful, you should have received a confirmation email. If you haven’t received your confirmation email (please check in your junk email) then your order is still with us.
Please contact customerservice@hxking.co.uk and we will be more than happy to help you to receive your HxKing order as soon as possible!
Can I cancel or edit my order?
Unfortunately, we’re unable to make changes to your HxKing order once placed as it’s processed immediately! You will need to place another order or follow our returns process for any unwanted items.
I received a faulty item, what do I do?
We’re really sorry to hear that you received a HxKing item that is not in perfect condition. Please contact by submitting the form available above and we will be more than happy to help you.To help us get this fixed for you as soon as possible, when you contact us please include the following information; If you contact us via the 'Return' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
How do I return?
Please login to your account and use the returns form. If you still need help, please get in touch with us.